Mr. Charles Bennett

Mr. Charles Bennett

  • President & CEO, CXSA Middle East

Qualifications:
● Certified Customer Experience Practitioner and Master
● Lean Six Sigma Master Black
● Project and Programme Management – Prince 2, PMP. APM & MSP to Foundation & Practitioner level
● Forex and Futures-trained Trading Practitioner
● Warwick University – Maths, Operational Research, Statistics & Economics

Key Skills:
● Customer-centric business change & strategy
● Customer experience management
● Training & coaching
● Customer innovation
● Programme & project management
● Stakeholder management

A highly experienced Customer Experience Director with extensive experience in developing and leading change programmes spanning customer experience, strategy, project and programme management, training, coaching, business process management and business development.

Achievements:
● Created >500 million USD change benefit
● Trained 1,000+ companies in 40 countries in next practice CX & Enterprise Business Process Management

All Sessions by Mr. Charles Bennett