Mr. Nikhil B Krishnan.
Nikhil is a seasoned customer experience professional with 14+ years of experience in the automobile manufacturing sector. Recognized for demonstrating a natural aptitude for identifying improvement areas and implementing measures to maximize satisfaction. Nikhil has a verifiable history of contributing directly to company growth and expansion throughout his career. His professional focal points include strategic planning, client relationship management, customer experience management, digital and social media marketing, key account management, after-sales support, dealer management, employee training and development, cross-functional team leadership, complex problem-solving and project management. Nikhil is currently heading CRM at BMW Group Importer in Oman. In his leisure time, Nikhil loves to read, swim travel & explore new technologies.