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Customer Experience Forum

Government Partners

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Supporting Partners

Event Overview

“Customer is King” is an age-old business mantra accentuating the importance of customers (and would-be customers) in every business. Traditionally, this rule usually entails a company’s promise to provide good customer services to the customers. Over the years it has been widely evident that Customer Service is only an element of the bigger picture i.e ‘’Customer Experience’’.

Customer Experience is a driving force to turn customers into brand loyalists and ultimately drive organizational growth.

The ‘’Customer Experience Forum’’ will bring organizations together to help understand the importance of the Customer journey, from Start to the Finish. We will talk about the evolving role of technology to help Meet & Exceed Customer Expectations.  As its rightly said ‘’A satisfied customer is the best strategy of all. The events aims to highlight & bring forth the importance of this strategy.

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Problem Solving Topics Discussed

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Leading Entities

Profile of Attendees

Heads / Directors / General Managers of:

  • Customer Experience
  • Digital Transformation
  • Customer Engagement
  • Contact Center
  • Customer Feedback
  • Service Delivery
  • Customer Operations
  • Omni Channel

Meet our speakers


VIP Speakers

Eng. Fahad A. Alhamed
    Dr. Lt. Col. Hamad Khalifa Al Nuaimi

      Keynote Speaker

      Mr. David T Boucher
        Mr. Charles Bennett
          Dr. Jassim Haji

            Who's Speaking

            Ms. Olga Budieri
              Ms. Laila Al Hadhrami
                Ms. Omnia Mostafa
                  Ms. Menna Fox
                    Ms. Mai Momani
                      Ms. Seham El Behissy
                        Ms. Jade Turley
                          Ms. Meenu Singh
                            Mr. Abhay Kumar
                              Mr. Lalit Ratnala
                                Mr. Sadeq Abdulrasool
                                  Mr. Nikhil B Krishnan.
                                    Mr. Ahmad Samir
                                      Mr. Ahmad Chamseddine
                                        Mr. Shriram Srinivasan
                                          Mr. Rami Zahran
                                            Mr. Kowshik Bhattacharjee
                                              Mr. Samer Saad
                                                Mr. Kartik Bhatt
                                                  Mr. Abboud Ghanem
                                                    Mr. Russel Bacha
                                                      Mr. Izan Coomonte
                                                        Mr. Fares Fares
                                                          Mr Siddharth Biswakarma

                                                            Sponsors & Partners

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                                                            Silver Sponsors

                                                            Past Sponsors & Partners

                                                            Virtual Boardroom Agenda

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