Event Overview
“Customer is King” is an age-old business mantra accentuating the importance of customers (and would-be customers) in every business. Traditionally, this rule usually entails a company’s promise to provide good customer services to the customers. Over the years it has been widely evident that Customer Service is only an element of the bigger picture i.e ‘’Customer Experience’’.
Customer Experience is a driving force to turn customers into brand loyalists and ultimately drive organizational growth.
The ‘’Customer Experience Forum’’ will bring organizations together to help understand the importance of the Customer journey, from Start to the Finish. We will talk about the evolving role of technology to help Meet & Exceed Customer Expectations. As its rightly said ‘’A satisfied customer is the best strategy of all. The events aims to highlight & bring forth the importance of this strategy.
Profile of Attendees
Founder and Chairman, Saudi Cloud Computing Association
Head of Telecommunications Section, Abu Dhabi Police
Corporate Chief of Service Excellence, Aster DM Healthcare, Dubai
President & CEO, CXSA Middle East
President, Artificial Intelligence Society Bahrain
Global Head of Customer Experience, Aramex International
Smart Cities Development Manager, National Energy Center
Head of Customer Experience, CEMEX UAE
Account Executive, EMEA, Medallia
Head of Client Experience, United Arab Bank
Products and Connected Services - Middle East, Renault Middle East
Senior Business Intelligence Consultant, Calabrio
Head of Marketing, Dubai Outlet Mall
SVP, Head - Marketing and Digital, Damac Group
Head of eCommerce & Customer Experience, MAGRABi
Chief Digital Officer, Homiez.me
Head of CRM, Al Jenaibi International Automobiles LLC
Customer Experience Planning & Design Director, WE, Telecom Egypt
Head of Sales, CAFU
Product Owner (Retail and Delivery Tech), Leading FMCG Company
Chief Marketing & Communications Officer (CMCO), Saudi German Health, KSA
Head of Service Excellence, Medcare Hospitals and Medical Centres
Regional Manager Middle East, Appsflyer
Chief Operating Officer, Sharaf Retail
Senior Vice President, EMEA, Incorta
Head of Technology and Loyalty, Virgin Megastore, KSA
Sales Director, EMEA, Medallia
Strategic Accounts Director, MEA, Medallia
Assistant General Manager – Customer Experience, Aster Pharmacy (Aster DM Healthcare)
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support. For more information, please visit