“Customer is King” is an age-old business mantra accentuating the importance of customers (and would-be customers) in every business. Traditionally, this rule usually entails a company’s promise to provide good customer services to the customers. Over the years it has been widely evident that Customer Service is only an element of the bigger picture i.e ‘’Customer Experience’’.
Customer Experience is a driving force to turn customers into brand loyalists and ultimately drive organizational growth.
The ‘’Customer Experience Forum’’ will bring organizations together to help understand the importance of the Customer journey, from Start to the Finish. We will talk about the evolving role of technology to help Meet & Exceed Customer Expectations. As its rightly said ‘’A satisfied customer is the best strategy of all. The events aims to highlight & bring forth the importance of this strategy.
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