Ms. Mai Momani
Mai is an experienced CX leader & enthusiast responsible for designing & implementing cross-channel customer engagement strategies, launching relationship deepening programs and improving retention levels who has been at the forefront of helping organizations accelerate their transformation to a “customer obsessed” culture. Her forte lies in driving CX transformational change through human-centric delivery models, innovation and process re-engineering programmes. She is currently the Head of Client Experience at United Arab Bank P.J.S.C where she oversees the development & implementation of the bank’s enterprise wide CX strategy & framework across channels including branch, digital, RM & contact center. She has also worked with organizations like First Abu Dhabi Bank & Arab Bank where she championed the CX agenda. She also has a demonstrated history of building and managing highly engaged customer facing teams.