Ms. Olga Budieri
Olga Budieri is the Global Head of Customer Experience at Dubai-based international courier, transportation and logistics services company Aramex International.
Olga has over 12 years' experience in logistics, which has equipped her with a laser-focus on customer expectations, needs and experience landscape.
In 2020, she founded her own training initiative, Customer Experience by Olga, with which she is “on a mission to ignite the passion for Customer Experience in the Arab region”.
Olga is highly experienced in enterprise level experience transformation programs, change management, experience design, voice of customer, journey management & orchestration, and strategic planning to uplift B2B and B2C experience programs.
Starting off with Industrial Engineering, Olga has moved on to get an MBA in Management, as well as many qualifications in Account Management, Strategy and Customer Experience. She is Jordan's ONLY Certified Customer Experience Professional (CCXP).
Olga is passionate about building awesome human centered experiences, CX thought leadership, value co-creation, mentoring and women rights advocacy.